Lurony Oliver
Kingstown, St, Vincent
Summary
Results-oriented business administration student with a strong focus on accounting. Proficient in strategic management, data analysis, and process optimization. Demonstrated skills in project coordination and effective communication, driving team efficiency and consistently meeting deadlines. Excited to apply problem-solving abilities and make valuable contributions to the growth of a dynamic business team.
Overview
5
5
years of professional experience
Work History
Customer Service
Vines Poultry
01.2020 - Current
- Trained and mentored new call center representatives on customer service policies, procedures, and best practices
- Created a knowledge base of frequently asked questions to improve customer service efficiency
- Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction
- Developed and implemented customer service protocols to ensure compliance with company policies
- Grew the customer base by 20% through strategic partnerships and outbound activities
- Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets
- Developed a comprehensive retail marketing plan that increased sales by 33%.
Education
Bachelor of Science - Business Administration (Accounting
Northern Caribbean University
Manchester Jamaica 08-2028
Associate degree - Business Administration
Saint Vincent and the Grenadines Community College
2021
High School Diploma -
Barrouallie Secondary School
Barrouallie06-2019
Skills
- Effective Team Leadership
- Effective Marketing Planning
- Customer Support Expertise
- Strong Written Communication
- Skilled in Microsoft Office Applications
- Effective Problem Analysis
- Critical Thinking Skills
- Experienced with Digital Tools
- Resilient Work Performance
- High-Pressure Performance
- Customer service best practices
- Customer service mindset
- Customer service expertise
- Customer service monitoring
References
Reference:
Delisa Marshall - Lecturer
SVGCC
delisa.a.marshall@gmail.com contact #:784-531-8960
Languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service
Vines Poultry
01.2020 - Current
Associate degree - Business Administration
Saint Vincent and the Grenadines Community College
Bachelor of Science - Business Administration (Accounting
Northern Caribbean University
High School Diploma -
Barrouallie Secondary School
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