Andre Jr Patterson
Kingstown, St. Vincent,Saint George’s
Summary
Skilled at maintaining profitable client relationships and developing ambitious sales targets. Also being a team player, having efficient time management, proficient in Microsoft Word and Excel, as well as computer illiterate an excellent interpersonal communication skills.
Overview
1
1
year of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Sparks Youth Summit
Nafesha Richardson
08.2021 - 08.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-to-day duties accurately and efficiently.
Trainee Customer Service representative
Clear Harbor Limited
01.2022 - 03.2022
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service and Sales Agent
Digicel
03.2022 - 11.2022
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Logged reports, expenses, receipts, and sales in company database.
- Assisted call-in customers with questions and orders.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Developed and delivered engaging sales presentations to convey product benefits.
- Set up calendar with customer birthdays and other special events for personal touch.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Trained and mentored new sales representatives.
Education
General Studies
Union Island Secondary School
Union Island 01.2015 - 01.2020
Canouan Government School
Canouan Island 01.2010 - 01.2015
Skills
Customer service awareness
Efficient customer service expert
Excellent customer service
Customer service understanding
Customer service, education and counseling
Customer service specialist
Call center customer service
Customer service-focused
Customer Relations
Relationship selling
Negotiation
Relationship building
Cross-selling products and services
Customer care
Lead prospecting
Office administration
Police Youth Club
We come together, meet, discuss and plan activities for our own development as well as that of the society.
Timeline
Customer Service and Sales Agent
Digicel
03.2022 - 11.2022
Trainee Customer Service representative
Clear Harbor Limited
01.2022 - 03.2022
Sparks Youth Summit
Nafesha Richardson
08.2021 - 08.2021
General Studies
Union Island Secondary School
01.2015 - 01.2020
Canouan Government School
01.2010 - 01.2015