Delris Lulley
Minneola
Summary
Proven expertise in shipping procedures and exceptional team collaboration, honed across roles at Macy's and other leading retailers. Excelled in enhancing customer satisfaction and streamlining shipment preparation, achieving a significant improvement in order fulfillment accuracy. Skilled in barcode scanning and known for exemplary time management, consistently meeting tight deadlines.
Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships.
Overview
8
8
years of professional experience
Work History
Order Fulfillment Associate
Macy's
11.2021 - 08.2023
- Receive and process customer orders accurately and efficiently.
- Pick and pack products for orders according to established guidelines and procedures.
- Label products and prepare them for shipment.
- Conduct quality control checks to ensure accurate fulfillment.
- Maintain an organized workspace to ensure efficient product movement.
- Monitor inventory levels and communicate deficiencies to management.
- Work collaboratively with other departments and team members to ensure customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mail Processing Clerk
MS Enterprise
02.2019 - 03.2020
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Tracked outgoing mail to provide accurate customer updates.
- Processed mail and packages for shipment with major carriers Fedex, UPS, DHL and USPS.
Retail Customer Service Associate
Walgreens Boots Alliance
01.2017 - 06.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Associate
Sears Holding- KMart Division
11.2015 - 05.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Associate of Arts - Business Administration
Los Angeles Southwest College
Los Angeles, CaliforniaSkills
- Shipping procedures
- Warehouse operations
- Barcode scanning
- Stock control
- Packing expertise
- Item selection
- Box building and packing
- Order picking
- Order verification
- Product packaging
- Shipment preparation
- Stock replenishment
- Loading and unloading
- Team collaboration
- Time management
- Shipping and receiving
- Pick-list processing
Timeline
Order Fulfillment Associate
Macy's
11.2021 - 08.2023
Mail Processing Clerk
MS Enterprise
02.2019 - 03.2020
Retail Customer Service Associate
Walgreens Boots Alliance
01.2017 - 06.2018
Customer Service Associate
Sears Holding- KMart Division
11.2015 - 05.2016
Associate of Arts - Business Administration
Los Angeles Southwest College
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