HOSEA Wilson
Calliqua
Summary
Dynamic entrepreneur with a proven track record in customer acquisition and program coordination. Successfully exceeded sales expectations while fostering strong relationships with clients at Self-employed. Skilled in team development and adept at analyzing sales data to drive improvements. Committed to delivering exceptional customer experiences and maintaining engagement post-transaction.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Tenya Scott
05.2025 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Construction
Chris Browne
12.2024 - 05.2025
- Interpreted blueprints and executed plans to complete construction projects to specifications.
- Ensured accurate measurements and placement of materials, optimizing construction efficiency.
- Cleaned up construction sites and inventoried, put away, and cleaned materials.
- Worked with construction supervisors and foreman to maintain safe job site.
- I also was a Steel man on the job which dealt with bending of steel, building matting's, stirrup and beam steel
Entrepreneur
Self-employeed
09.2019 - 01.2023
- Engaged and connected with potential buyers, building relationships to encourage customer faith in purchase.
- Exceeded monthly sales expectations and customers experience standards consistently.
- Developed successful techniques to prioritize tasks and manage constantly shifting to-do lists.
- Maintained contact after transaction to offer customers excellent after sales experience.
- Analyzed sales data, identifying areas for improvement.
- Liaised with customers by phone, email and social media.
Education
Technical Institute Certificate - Welding
Campden Park Technical Institute
Campden Park 07.2024
High School Diploma -
Union Island Secondary School
Ashton, Union Island06.2023
Skills
- Program coordination
- Entrepreneurial personality
- Customer service
- Teamwork and collaboration
- Excellent communication
- Attention to detail
- Active listening
Accomplishments
- Grade 3 - ENGLISH A GENERAL CXC
- Grade 3 - INFORMATION TECHNOLOGY GENERAL CXC
- Grade 2 - PHYSICAL EDUCATION AND SPORTS GENERAL CXC
- 1st in the chemistry division of the Vincent Electricity Services Limited 2022 national technology fair
- Finalist in the NTRC's 2022 ICODE784 Competition
- Finalist in the NTRC's 2021 ICODE784 Competition
- Finalist in the NTRC's 2020 ICODE784 Competition
- Successfully completed the NTRC's 2022 My App Summer Program
- Placed 1st in the 2020 MInistry Of Education Inter Secondary School Male Basketball Compettion
Affiliations
- Member, Association of Pentecostal Assemblies of the West Indies, Saint Vincent and the grenadines district
Timeline
Call Center Agent
Tenya Scott
05.2025 - Current
Construction
Chris Browne
12.2024 - 05.2025
Entrepreneur
Self-employeed
09.2019 - 01.2023
Technical Institute Certificate - Welding
Campden Park Technical Institute
High School Diploma -
Union Island Secondary School
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