Jamal Charles
Kingstown,Saint Vincent and the Grenadines
Summary
A results-driven IT professional passionate about using technology, products and services to make work easy and efficient with 13 years of experience and expertise. in a wide cross section of roles and industries including aviation, technology, education, and non-profit organizations. Well versed and experienced in vulnerability scanning and remediation, web security, IT security policy development, IT security awareness training, physical security. Aviation security, IT system administration, information technology, operating systems (windows, android, IOS, Linux, chrome and more), data networks, IT platforms, cloud platforms (Azure), offices 365 and more ,adapts easily to changing software, processes and procedures.
Overview
1
1
Certification
13
13
years of professional experience
Work History
IT Assistant
Argyle international airport
Argyle, St Vincent And The Grenadines
01.2017 - 10.2022
- Set up and configured system user hardware and software applications.
- Supported IT manager with department administrative duties and clerical tasks.
- Recommended changes to improve systems and network configurations.
- Kept software patched and licenses up to date.
- Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- implemented and managed IT security awareness program
- End user support to over 300 end users and devices
Director of Mentor Ship
Black Cyber Association
Remote (USA)
02.2021 - 04.2022
- Delegated work to mentor-ship team,setting priorities and goals.
- Assigned tasks and work hours to staff.
- Planned programs of events or schedules of activities.
Aviation Security Officer
Goverment of st vincent and the Grenadines
Arnos Vale
07.2009 - 12.2016
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Communicated and coordinated responses to suspicious activities.
- Supervised and mentored team of 20 security officers.
Education
Post-grad Certifications - Cybersecurity
Structuralia
Spain 12.2021
Bachelor of Science - Informatics
Universidad Territorial De Paria Carupano
Venezuela 07.2016
Skills
- Software Evaluation
- Multitasking and Prioritization
- Troubleshooting Network Issues
- Customer Service Support
- Computer Diagnostics
- Help Desk Support
- System Performance Assessments
- Resolving Problems and Incidents
- Infrastructure Management
- Collaborative Team Player
- Tracking and Documentation
- Cybersecurity
- Hardware and Software Repair
Certification
- Introduction to Cybersecurity (cisco netacad)
- Cyberops Associate (cisco netacad)
- CCNA Introductionto networks (cisco netacad)
- Network security Associate 1,2 &3 (fortinet )
- Security+(cybrary )
Languages
- English (native )
- Spanish (fluent /advance professional )
- Portuguese (basic)
Timeline
Director of Mentor Ship
Black Cyber Association
02.2021 - 04.2022
IT Assistant
Argyle international airport
01.2017 - 10.2022
Aviation Security Officer
Goverment of st vincent and the Grenadines
07.2009 - 12.2016
Bachelor of Science - Informatics
Universidad Territorial De Paria Carupano
Post-grad Certifications - Cybersecurity
Structuralia