Lesbia Tesorero-Martin
Professor of Foreign Languages
Arnos Vale,St. Vincent And The Grenadines
Summary
A self-motivated professor of foreign languages with a strong business-oriented mindset and extensive experience in language education and school management. As the founder and owner of a successful language school, there is a proven track record in creating and managing educational projects, enhancing foreign language programs, and organizing impactful cultural events. A creative, detail-oriented, and independent professional, specializing in developing innovative language teaching resources and integrating technology to improve learning outcomes. These efforts have contributed to the growth of my language learning business while maintaining high academic standards. A hardworking and highly organized leader with experience in staff recruitment, training, team collaboration, and operational planning. Skilled in identifying opportunities for growth and innovation, consistently managing multiple priorities with a dependable and positive attitude.
Overview
38
38
years of professional experience
2
2
Languages
Work History
Owner-Director
Modern Language School of SVG
01.2008 - Current
- Founded and currently run Modern Language School of SVG, the first and only formal school of languages in St. Vincent and the Grenadines, offering one-on-one and small group Spanish and English courses.
- Introduced online live classes via Skype in 2012 to provide affordable and convenient access to language learning.
- Teach one-on-one and small group Spanish and English courses both in-person and online via Zoom.
- Currently developing a Spanish as a Second Language series to enhance learning materials.
- Focus on integrating new technologies and methodologies for language teaching.
- Former member of Cambridge English Teacher, part of the University of Cambridge from April 2012 to June 2015.
- Modern Language School of SVG, Arnos Vale
Author
Oxford University Press
01.2007 - Current
- Served as co-author of the Spanish book series ¿Qué Hay
- 1 and 3 published by Oxford University Press.
- Presented the series to the Curriculum Unit in Saint Vincent and the Grenadines in 2008, resulting in its acceptance as the official resource for teaching Spanish in Secondary Schools.
- Recognized as the official manuals for teaching Spanish in the Eastern Caribbean.
- Oxford University Press
Teach English Caribbean Program
University of West Indies (UWI) and the SVG Community College
01.2015 - 01.2016
- English as a Second Language (ESL) Program for Ecuadorian English teachers in St. Vincent and the Grenadines with the collaboration of Modern Language School of SVG.
- Taught English Phonetics and Phonology in the Program.
- Taught Listening Comprehension in the Program.
- Taught General English as a Second Language at different levels of proficiency from A2 to C1 at Modern Language School of SVG.
- University of West Indies (UWI) and the SVG Community College: Teach English Caribbean Program., St. Vincent and the Grenadines
Assistant Manager
The Moorings Canouan
03.2012 - 08.2013
- Collaborated with the General Manager to develop and implement new operational procedures, streamlining daily tasks and improving overall efficiency to maximize yacht charter customers’ satisfaction.
- Managed purchasing for office operations and yacht charter provisioning, while efficiently handling customer account operations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices, enhancing customers’ overall experience.
- Managed inventory levels to prevent overstocking and stockouts, ensuring consistent availability of exclusive and popular items.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner, and interacting well with them to build connections and nurture relationships.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed payroll, handled cash accurately and prepared deposits.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Collaborated across departments and Moorings bases to ensure seamless operations and deliver an exceptional customer experience.
- Reported issues to higher management with great detail.
Spanish teacher
Ministry of Education, Saint Vincent and the Grenadines
01.2007 - 01.2009
- Taught Spanish to students from 2nd to 5th form, utilizing functional and dynamic methodologies to facilitate enjoyable and effective language acquisition.
- Emphasized the importance and advantages of learning Spanish as a second language within the Caribbean context, fostering student appreciation and understanding.
- Ministry of Education, Saint Vincent and the Grenadines. Girls' High School., St. Vincent and the Grenadines.
Director
Venezuelan Institute for Culture and Cooperation (IVCC) SVG
01.2004 - 01.2007
- Oversaw the administrative and academic planning at IVCC/SVG, implementing modern educational procedures, technologies, and teaching methods for language learning.
- Collaborated with the Ministry of Education to train local Spanish teachers to enhance their proficiency in the Spanish language and adopt new teaching methodologies for Vincentian primary and secondary schools.
- Organize exhibitions and cultural exchange events for primary and secondary school children.
- Taught Spanish as a Foreign Language to Vincentian citizens, offering general courses and courses for specific purposes from the basic to the advanced level.
- Prepared theoretical and statistical reports for the opening and closing of each academic trimester to detail the performance of administrative and academic processes at IVCC-SVG and inform stakeholders about any additional activities introduced during the academic term.
- Venezuelan Institute for Culture and Cooperation (IVCC) SVG., St. Vincent and the Grenadines
Teacher of English as a Foreign Language
Webster's Languages Academy
01.2004 - 01.2004
- Utilized a conversation-based methodology, focusing on listening, reading, and writing adjusted to everyday situations, with or without translation, to strengthen the four basic skills in second language learning (speaking, listening comprehension, reading, and writing).
- Webster's Languages Academy, Caracas, Venezuela
Teacher of English as a Foreign Language
Loscher Ebbinghaus Institute
01.2004 - 01.2004
- Employed a methodology that strengthens language production through repetition of words, expressions, and sentences, with or without translation.
- Loscher Ebbinghaus Institute, Caracas, Venezuela
Project Development Coordinator
CANTV / National Telecommunications Company of Venezuela
01.1988 - 01.2001
- Project team member (Coordinator) for the development of the following call centers:
- Customer Attention Center (CAC)
- Collections Center (Outbound Calling Center-OBC)
- CANTV Telecommunications Business Center (Telemarketing Center)
- Organization, direction, and control of staff activities related to:
- Handling of basic systems to operate.
- Creation of customer service and billing collection scripts.
- Distribution of working shifts among staff.
- Monitoring the quality, conduct, and duration of customer calls.
- Design or assess evaluation instruments to measure staff performance.
- Interviewing and selecting candidates to join the staff teams of the different Call Centers at CANTV.
- Creation of handbooks for:
- Staff duties.
- Standards and procedures.
- Staff Training based to their roles.
- Detection of training needs and planning of training sessions with the appropriate department.
- Served as a trainer in customer attention and billing collection treatment using the designed scripts.
- Translated documents (Spanish-English-Spanish) related to commercial and billing processes.
- Served as an interpreter (Spanish-English-Spanish) during senior management meetings.
- Supervised translation work conducted by other translators assigned to Billing and Collections department.
- CANTV / National Telecommunications Company of Venezuela, Caracas, Venezuela
English teacher
Santa Mónica School
01.1993 - 01.1994
- Taught English at the Secondary School level (1st to 3rd forms) using the current official curriculum and methodology.
- Santa Mónica School, Caracas, Venezuela
English teacher
Cristo Rey Altamira School
01.1993 - 01.1994
- Taught English at the Secondary School level (4th to 5th forms) using the current official curriculum and methodology.
- Cristo Rey Altamira School, Caracas, Venezuela
Education
Professor of Foreign Languages - Specialist in English
Libertador Experimental Pedagogical University (UPEL)
Caracas, Venezuela01.1990
Certified instructor of the TESL Curriculum - Teaching English as a Second Language (TESL) Program
Kansas Center for Advanced Teaching, The Learning Center (KCAT/TLC, LLC)
Manhattan01.2015
Specialized Course - Teaching Spanish as a Foreign Language
Central University of Venezuela
Caracas, Venezuela01.2004
Official Television and Radio Announcer/Speaker - undefined
Central University of Venezuela
Venezuela01.1996
Skills
- Training material development
- Multitasking Abilities
- Relationship building
- Analytical and Critical Thinking
- Interpersonal Communication
- Attention to Detail
- Self-Motivated
- Teamwork and Collaboration
- Dependable and Responsible
- Proactive and creative
- Proficient in MS Office
- Proficient in Canva and some AI tools
Timeline
Teach English Caribbean Program
University of West Indies (UWI) and the SVG Community College
01.2015 - 01.2016
Assistant Manager
The Moorings Canouan
03.2012 - 08.2013
Owner-Director
Modern Language School of SVG
01.2008 - Current
Author
Oxford University Press
01.2007 - Current
Spanish teacher
Ministry of Education, Saint Vincent and the Grenadines
01.2007 - 01.2009
Director
Venezuelan Institute for Culture and Cooperation (IVCC) SVG
01.2004 - 01.2007
Teacher of English as a Foreign Language
Webster's Languages Academy
01.2004 - 01.2004
Teacher of English as a Foreign Language
Loscher Ebbinghaus Institute
01.2004 - 01.2004
English teacher
Santa Mónica School
01.1993 - 01.1994
English teacher
Cristo Rey Altamira School
01.1993 - 01.1994
Project Development Coordinator
CANTV / National Telecommunications Company of Venezuela
01.1988 - 01.2001
Certified instructor of the TESL Curriculum - Teaching English as a Second Language (TESL) Program
Kansas Center for Advanced Teaching, The Learning Center (KCAT/TLC, LLC)
Specialized Course - Teaching Spanish as a Foreign Language
Central University of Venezuela
Official Television and Radio Announcer/Speaker - undefined
Central University of Venezuela
Professor of Foreign Languages - Specialist in English
Libertador Experimental Pedagogical University (UPEL)