Mauricia Bibby

Solife Inc. is a privately held EPC of Smart Solar Solutions' company based in St, Vincent and the Grenadines which installs environmentally friendly home and business improvement solar photovoltaic systems that pay for themselves within 3-5 years, saving clients money and increases the value of their property.

Provides 96% executive administrative services to Managing Director and Residential Solutions/ Office Manager.

• Handles 78% internal and external communications including but not limited to preparation of internal memos, internal and external reports, verbal and written communication between the company, clients, potential clients, inquiries, external vendors/suppliers and colleagues.
• Supports the Finance team by performing basic book-keeping duties including but not limited to preparation of bills, invoices, vendor payments and payroll.
• Manages the calendars of the Managing Director (97%), Residential Solutions Manager (10%) and the Company (55%), including scheduling meetings, appointments and various activities.
• Handles 49% clerical tasks within the office, which includes, but is not limited to handling communication, greeting clients and visitors in a pleasant manner.
• Assist in maintaining stock, including procurement to be used by the team.
• Orients newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Assists in managing 95% of interview scheduling and facilitates communication with candidates throughout the hiring process.
• Partners with HR team to outline and define position requirements in accordance with company needs.
• Assist in evaluating social media success and failures through KPIs like engagement rate per post or follower growth over time, in addition to making necessary suggestions where necessary to achieve goals.

Clear Harbor high-performance customer care call center which provides a service from Caribbean centers, including direct services (customer facing / interacting) and indirect services (administrative tasks, back-office processes) to several agencies requiring outsourcing services.

• Provided 100% high quality Customer Service, delivered fast, friendly and knowledgeable service for routine questions and service complaints and thoroughly solved 98% all customer inquiries assigned.
• Managed high-volume of inbound and outbound customer calls, asked probing questions to determine service needs, thoroughly reviewed client accounts and documented conversations into electronic systems to track requests, problems and solutions.
• Set up and activated customer accounts.
• Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.

Provides Quality Auto Body Repairs for vehicles