Melinda Austrie
Queens Drive,Saint Vin
Summary
Highly organized and personable human resources professional with an excellent work ethic who has over nine years of experience in the customer service field. Positive with great time management, interpersonal and communication skills. Adept in employee relation and employee recruitment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resource Manager
Clear Harbor
Kingstown, Saint Vincent And The Grenadines
09.2022 - Current
- Under the guidance of the Regional Director for Human Resource, directly managed a Human Resource Team of five (5) and a staff body of seven hundred (700) employees.
- Ensured that the company maintained compliance to all the Laws of Saint. Vincent and The Grenadines as they pertained to service and labor relations and ensured legal compliance throughout the Company.
- Worked with leaders to achieve compliance with all organizational policies and guidelines, providing clarifying information and recommendations.
- Implemented strategies to elevate HR team results.
- Instructed leaders on appropriate employee corrective steps.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Developed comprehensive process for onboarding all new recruiters within the regional department and reviewed their productivity, optimizing onboarding effectiveness.
- Oversee all recruiters for three islands to ensure that the teams’ goal and priorities align with cooperate strategy.
Human Resources Coordinator
Clear Harbor
Kingstown, Saint Vincent And The Grenadines
03.2021 - 09.2022
- Under the guidance of the Regional Director for Human Resource, was responsible daily for overseeing 500 employees.
- Within the first 4 months of being in Saint. Vincent and the Grenadines, ensured that the site was fully updated with the HIRS systems used.
- Worked with leaders to achieve compliance with all organizational policies and guidelines, providing clarifying information and recommendations.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Processed and handled all new hires, leave request, sick leave documents, corrective action and terminations ensuring 100% compliance with the law
- Reviewed human resources paperwork for accuracy and completeness.
- Handled the internal recruitment process for promotion of employees within the business
- Provided guidance to organize a ramp of over 300 new hires by facilitating sessions for external candidates and managing the process effectively to ensure the best candidates are pursued and hired.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Human Resources Recruiter
Clear Harbor
Canefield, Dominica
01.2018 - 03.2021
- Recruited talented, diverse and qualified candidates for employment using various recruitment strategies.
- Managed full-cycle recruiting process for applicants by assessing their relevant knowledge, technical skills, soft skills, experience and aptitude.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Maintained thorough understanding and knowledge of hiring processes and strategies.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Operated and maintained applicant tracking and candidate management systems.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed entry level and mid-level employee on-boarding activities including new hire orientation
- Performed all other administrative duties as required in the Human Resource Department supporting a Regional and Western effort
Customer Service Representative
Clear Harbor
Canefield, Dominica
04.2014 - 01.2018
- Excelled in a high-volume call center where customers of a Western culture needed assistance
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Acting Clerk
Calibishie Village Council
Calibishie, Dominica
12.2013 - 04.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored accounting schedule and balance sheets ensuring that transparency of all funds is maintained
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Provided meeting support by taking minutes and dictations.
Customer Service Representative
Clear Harbor
Canefield, Dominica
12.2012 - 09.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Public Health
Monroe College
Saint Lucia04.2020
Associate of Science - Mathematics
Dominica State College
Stockfarm, Dominica06.2012
Associate of Science - Biology
Dominica State College
Stockfarm, Dominica06.2012
Skills
- Employee Relations
- Policy Enforcement
- Staff Management
- Leadership Development
- Compliance
- Recruitment Oversight
Certification
Developing Leadership Presence
UWI Open Campus
August 2023
Human Resource Management: HR for People Managers Specialization
Authorized by University of Minnesota and offered through Coursera
January 2024
Timeline
Human Resource Manager
Clear Harbor
09.2022 - Current
Human Resources Coordinator
Clear Harbor
03.2021 - 09.2022
Human Resources Recruiter
Clear Harbor
01.2018 - 03.2021
Customer Service Representative
Clear Harbor
04.2014 - 01.2018
Acting Clerk
Calibishie Village Council
12.2013 - 04.2014
Customer Service Representative
Clear Harbor
12.2012 - 09.2013
Bachelor of Science - Public Health
Monroe College
Associate of Science - Mathematics
Dominica State College
Associate of Science - Biology
Dominica State College