MISHMA PIERRE
Compliance Analyst
St. Vincent and the Grenadines
Summary
Meticulous Compliance analyst offering four(4) years of experience in maximizing company compliance with applicable laws and standards, reviewing suspicious activities and uncovering fraud via performing internal audits, investigative reporting and transcribing information needed to report to the applicable regulatory authority. Knowledgeable about internal controls, process evaluations and procedural and customer reviews and analysis.
Guaranteed detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy, and confidentiality.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Compliance Analyst
(Responsible Gold Trading Services (Qenta Inc.)
Kingstown, St. Vincent And The Grenadines
09.2022 - Current
- Reviewed audit and monitoring reports related to over three thousand (3000) consumer and client activities via Customer due diligence program, Re-KYC customer program and Customer Identification program.
- Assisted in compliance-related issues on the migration of EPB clients to Qenta database by preparing customer documentation, and analyzing customer records.
- Conducted periodic compliance audits and reviews to identify high risk activity, red flags or any compliance concern to compliance manager relating to the migration of over three thousand (3000) clients.
- Created and maintained compliant work environment.
- Advised compliance managers on compliance fraud and investigations, as well as potential remedies and required actions
- Performed deep audits of customer activity, to assess compliance standards according to Qenta Inc's AML policies and regulations.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
Compliance Analyst
Euro Pacific Int’l Bank Inc
San Juan
08.2019 - 09.2022
- Investigated over two hundred (200) suspicious activity referrals and performed research to minimize risk and resolve inquiries.
- Monitored financial transactions for over 3000 bank accounts and immediately reported suspicious activity to authorities (FINCEN) in guidance with BSA, AML, USA Patriot Act and other regulatory guidance and Laws.
- Authored thorough reports detailing results of investigations and recommendations to improve and mitigate risk acquired and resolve inquiries.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Reported violators of financial regulations to appropriate parties for disciplinary action.
- Investigated allegations to check validity and recommend actions to minimize risk.
Health & Life Insurance Agent
BMC Agencies Ltd (Beacon Insurance Ltd)
Kingstown
07.2015 - 08.2019
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Dealt with customers queries relating to benefits, claims and other clerical information daily
- Provided comprehensive customer service to drive client satisfaction to over five major health care groups with over 4000 members.
- Assisted over 50 clients daily with filing and tracking health insurance claims to facilitate swift settlements.
- Compiled and maintained over 4000 client records to monitor health insurance policies and premiums paid.
- Educated over 100 clients daily clients about health insurance coverage options, benefits and costs.
- Used Plexis Health care system to process over 100 benefit transactions daily.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Evaluated competitors' products and services to gain competitive advantage.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
General Insurance Underwriter
BMC Agencies Ltd (Beacon Insurance Ltd)
Kingstown
06.2013 - 08.2015
- Gained extensive knowledge in data entry, analysis and AML reporting procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Negotiated terms and conditions of coverage with over twenty (20) clients daily to acquire maximum profitability.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Learned and adapted quickly to new technology and software applications.
- Ensured KYC-Know Your Customer policies and procedures were conducted, to initiate Renewal process for over fifty (50) clients on Insure90 system.
- Excellent communication skills, both verbal and written.
Education
Associate of Applied Science - Business Studies: Sales And Marketing
Saint Vincent Community College
St. Vincent And The Grenadines 08.2011 - 06.2013
O' Level Passes -
The Barrouallie Secondary School
St. Vincent And The Grenadines 09.2006 - 07.2011
Skills
Paperless environments
Investigation reporting Skills and tactics- Consumer, Fraud & Internal related investigations
Data verification
Auditing experience
Familiarity with numerous transaction, AML, Customer and reporting Software
Experienced in CRM use, AML systems, Automated Transaction recording and monitoring systems
Experience in BSA/AML/ US Patriot Act regulations
Certification
Association of Anti-money Laundering Specialists-Currently pursuing certification to become a Certified Anti-money Laundering Specialist - ACAMS (Deadline-April 31st 2023)
Timeline
Association of Anti-money Laundering Specialists-Currently pursuing certification to become a Certified Anti-money Laundering Specialist - ACAMS (Deadline-April 31st 2023)
04-2023
Compliance Analyst
(Responsible Gold Trading Services (Qenta Inc.)
09.2022 - Current
American Bankers Association– BSA/AML SAR Filing certification
02-2022
Compliance Analyst
Euro Pacific Int’l Bank Inc
08.2019 - 09.2022
Health & Life Insurance Agent
BMC Agencies Ltd (Beacon Insurance Ltd)
07.2015 - 08.2019
Association of Insurance Institutes of the Caribbean - Basic Principles of Insurance Certificate
06-2014
General Insurance Underwriter
BMC Agencies Ltd (Beacon Insurance Ltd)
06.2013 - 08.2015
Associate of Applied Science - Business Studies: Sales And Marketing
Saint Vincent Community College
08.2011 - 06.2013
O' Level Passes -
The Barrouallie Secondary School
09.2006 - 07.2011