Otisha Nichols
Bentick Square, Kingstown
Summary
Dynamic customer service professional with a proven track record at the Bank of St. Vincent & the Grenadines, excelling in conflict resolution and active listening. I developed strong communication and problem-solving abilities, while managing and resolving customer inquiries efficiently and effectively, in fast-paced service environment ensuring a seamless experience for customers and contributing to organizational success. I am seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank of St. Vincent & the Grenadines
02.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Respond to customer requests for products, more specifically, create new accounts for customers and offer company services, and company information.
- Manage approximately opening 5-10 new accounts per day for customers.
Loan Officer Assistant/Customer Service Representative
Kingstown Co-Operative Credit Union
10.2022 - 12.2022
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and follow-ups. Managed approximately 20-30 follow-up calls per day to customers.
Legal Clerk
Duane Daniel Chambers
10.2021 - 08.2022
- Provided excellent customer service to clients by promptly addressing inquiries and maintaining a friendly demeanor.
- Maximized office efficiency through proficient use of Microsoft Office Suite tools such as Word, Excel and Outlook.
- Conducted thorough legal research, and help prepare approximately 3 legal documents per day, providing valuable insights to support attorney decision-making.
Education
Bachelor of Science - Sociology With Human Resource Management
University of The Global Campus
Kingstown, St. Vincent10-2026
CAPE Certification -
Division of Sciences, Arts And General Studies
Villa Campus, St. Vincent06-2021
High School Diploma -
Girls' High School
Kingstown St. Vincent06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Follow-up skills
- Emotional Intelligence
- Teamwork
- Communication
- Adaptability
Affiliations
Active member of the Kingstown Anglican Church Youth Group and Choir.
Timeline
Customer Service Representative
Bank of St. Vincent & the Grenadines
02.2023 - Current
Loan Officer Assistant/Customer Service Representative
Kingstown Co-Operative Credit Union
10.2022 - 12.2022
Legal Clerk
Duane Daniel Chambers
10.2021 - 08.2022
Bachelor of Science - Sociology With Human Resource Management
University of The Global Campus
CAPE Certification -
Division of Sciences, Arts And General Studies
High School Diploma -
Girls' High School
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