RHEA ARTHUR

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Assist in developing meeting Agendas, and prepare and distribute minutes in consultation with the Head of the Secretariat;

• Prepare, format and distribute memos, letters, reports and presentations;

• Gather, collect, record, tract and verify relatively complex data and information from multiple sources;

• Submit invoices and ensures payment as needed;

• Prepared Action Logs following the outcome of PLCC Meetings and input into the Department's Action Tracker Tools;

• Managed department's Action Tracker tool, and provide follow-up on Action Logs activities arising from PLCC Meetings;

• Disseminated documents for Meetings (e.g. Action Log, Agenda, and Outputs) to the Committee, in accordance with the deadlines specified;

• Liaised with stakeholders on the planning of consultations and other events being staged by the PLCC and participate at such events as may be required;

• Managed action on issues arising from relating to the work of the Committee;

• Liaised with State agencies, operating companies, service providers, training institutions and other LC stakeholders regarding submissions/updates on Local Content/ Local Participation requirements;

• Assisted in handling all activities related to the reporting and communication of comments on documents;

• Assisted in developing, reviewing, maintaining and providing status reports on the Work Programme of PLCC in collaboration with the Head of the Secretariat;

• Assisted in maintaining records, correspondence, databases, files and other documents related to the PLCC's activities and decisions;Calendar management & scheduling/planning

•Proactively maintained the PLCC Secretariat's daily calendar;

• Managed schedule changes and resolve scheduling conflicts

• Liaised with external agencies or organizations to coordinate activities which are important to the PLCC;

• Assisted with all other related duties of the PLCC as requested by the Head of the Secretariat.

• Interpreted and apply HRM policies, rules, and regulations to manage service provider and contract officer schedules, ensuring compliance and efficiency.
• Performed duties related to service provider management, including: Creating and maintaining databases for short-term employees, tracking demographics, and analyzing trends.
• Coordinated logistics for service provider training and development programs.
• Conducted regular audits to ensure accuracy and completeness of service provider records.
• Assisted in budget preparation, staffing, and compensation recommendations for service providers, including:
• Analyzed budgetary needs and making recommendations for resource allocation.
• Developed and implemented staffing plans to meet business objectives.
• Conducted market research to determine competitive compensation rates.
• Organized resumes for job proposals, prepare various documents (job letters, contracts, etc.), and assist in processing invoices for short-term service providers.
• Collaborated with HR Director/Officer to maintain efficient department budgets for service providers, ensuring alignment with organizational objectives.

• Explained company personnel policies, benefits, and procedures to employees and job applicants, ensuring clear understanding and compliance.
• Processed, verified, and maintained documentation related to personnel activities, including:
• Assisted in staffing, recruitment, training, grievances, performance evaluations, and classifications.
• Assisted in the processing of employee data, including addresses, earnings, absences, and performance evaluations.
• Recorded employee data, including hiring, promotions, transfers, terminations, and disciplinary actions, ensuring accuracy and completeness.
• Processed and reviewed employment applications, evaluated qualifications, and made recommendations for candidate selection.
• Answered questions regarding examinations, eligibility, salaries, benefits, and other pertinent information, providing excellent customer service.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

• Managed incoming and outgoing cash flow, printed and updated customer invoices, and responded to payment inquiries, ensuring timely and accurate financial transactions.
• Provided excellent customer service, addressed customer concerns, and resolved issues promptly, ensuring customer satisfaction.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.