Samantha Childs
St. Johns
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Waitress
Island Flavor
12.2015 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Housekeeper
Petit St.Vincent Resort
08.2015 - 12.2015
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Stateroom Attendant
Royal Caribbean Cruises Ltd
09.2005 - 01.2015
- Promoted a welcoming environment for guests through timely and courteous assistance with their needs.
- Enhanced guest satisfaction by providing exceptional stateroom cleaning and maintenance services.
- Collaborated with fellow team members to ensure consistent quality service standards across all staterooms.
- Reported any equipment malfunction, safety issues and potential hazards to management ensuring adherence to safety code procedures
- Increased efficiency in room turnovers by effectively managing daily task assignments and time management.
Staff Attendant
Royal Caribbean Cruises Ltd (RCCL)
09.2004 - 05.2005
- Maintained a clean and safe environment for crew and staff.
- Prepared staff’s linens for daily use.
- Cleaned and maintained the ice station and team’s lockers to ensure USPH’s standards of cleanliness.
- Collaborated with team members to improve overall service quality and guest experience.
Bell Attendant
Royal Caribbean Cruises Ltd (RCCL)
10.2003 - 06.2004
- Maintained a welcoming atmosphere at the front desk, offering assistance and information to guests.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Assisted in preparing the work schedule.
Education
Georgetown Multi-purpose Center
Georgetown, St. Vincent And The Grenadines07.1998
Sandy Bay Anglican School
Sandy Bay, St. Vincent And The Grenadines07.1995
Richmond Hill Government School
Richmond Hill, St. Vincent And The Grenadines07.1992
Skills
- Customer Service
- Guest Relations
- Beverage Preparation
- Food Production
- HouseKeeping
- Babysitting
- Garden Maintenance
- Team Collaboration
- Time management
- Responsible and Punctual
- Adaptability and flexibility
- Organizational skills
Accomplishments
- Received Smile of the Month May 2014 for the most smiles (per our hotel rating system) by showing attention to detail while performing customer service such as greeting on Jewel of the Seas, RCCL.
References
References can be made available upon request
Certification
- Security Awareness, Jewel of the Seas, RCCL - May 2014
- Crowd Management appropriate training (STCW-95 Certificate of Training) awareness of life saving appliances and control, Empress of the Seas, RCCL - 25 October, 2003
Timeline
Waitress
Island Flavor
12.2015 - Current
Housekeeper
Petit St.Vincent Resort
08.2015 - 12.2015
Stateroom Attendant
Royal Caribbean Cruises Ltd
09.2005 - 01.2015
Staff Attendant
Royal Caribbean Cruises Ltd (RCCL)
09.2004 - 05.2005
Bell Attendant
Royal Caribbean Cruises Ltd (RCCL)
10.2003 - 06.2004
Georgetown Multi-purpose Center
Sandy Bay Anglican School
Richmond Hill Government School
- Security Awareness, Jewel of the Seas, RCCL - May 2014
- Crowd Management appropriate training (STCW-95 Certificate of Training) awareness of life saving appliances and control, Empress of the Seas, RCCL - 25 October, 2003
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