Reading, Computing & Track and Field
Samara Mars
Campden Park
Summary
Dynamic individual with a proven track record at Digicel SVG Ltd., excelling in customer service and teamwork. Leveraging strong communication and problem-solving skills, I consistently exceeded sales targets while fostering positive customer relationships. Adept at database management, I effectively tracked promotions to drive results and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Telesales Agent
Digicel SVG Ltd.
08.2021 - Current
- Mainly assisted the telesales team leader with supporting the agents and provided daily duties.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with products, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with coworkers to enhance sales and exceed monthly team goals.
- Created and maintained detailed database to tracker daily promo sales.
- Investigated and resolved customer's accounting and service queries.
Customer Service Executive
Clear Harbor SVG
09.2020 - 11.2020
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
St. Vincent Girls' High School
Richmond Hill, Kingstown07-2018
Skills
- Leadership
- Communication
- Teamwork
- Report Writing
- Time Management
- Problem Solving
- Innovative
- Active Listening
Interests
Additional Information
Clean, Good Health, Non-smoker
Timeline
Telesales Agent
Digicel SVG Ltd.
08.2021 - Current
Customer Service Executive
Clear Harbor SVG
09.2020 - 11.2020
High School Diploma -
St. Vincent Girls' High School
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