Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
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Samara Mars

Campden Park

Summary

Dynamic individual with a proven track record at Digicel SVG Ltd., excelling in customer service and teamwork. Leveraging strong communication and problem-solving skills, I consistently exceeded sales targets while fostering positive customer relationships. Adept at database management, I effectively tracked promotions to drive results and enhance customer satisfaction.

Overview

5
5
years of professional experience

Work History

Telesales Agent

Digicel SVG Ltd.
08.2021 - Current
  • Mainly assisted the telesales team leader with supporting the agents and provided daily duties.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with products, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with coworkers to enhance sales and exceed monthly team goals.
  • Created and maintained detailed database to tracker daily promo sales.
  • Investigated and resolved customer's accounting and service queries.

Customer Service Executive

Clear Harbor SVG
09.2020 - 11.2020
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

St. Vincent Girls' High School
Richmond Hill, Kingstown
07-2018

Skills

  • Leadership
  • Communication
  • Teamwork
  • Report Writing
  • Time Management
  • Problem Solving
  • Innovative
  • Active Listening

Interests

Reading, Computing & Track and Field

Additional Information

Clean, Good Health, Non-smoker

Timeline

Telesales Agent

Digicel SVG Ltd.
08.2021 - Current

Customer Service Executive

Clear Harbor SVG
09.2020 - 11.2020

High School Diploma -

St. Vincent Girls' High School

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Samara Mars