Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SANEZE PROVIDENCE

SANEZE PROVIDENCE

Queens Drive Main Rd.

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Human Resources OfficerHuman Resources ManagerHuman Resources SpecialistManager, Sales and Customer Support

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Queens Drive Main Rd., St. George
Open to relocation: Yes

Salary Range

46000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid sick leave401k matchTeam Building / Company RetreatsPersonal development programs

Summary

Experienced and dedicated professional with a proven ability to enhance operational efficiency and resolve complex issues. Skilled in building strong connections with stakeholders, clients, and colleagues to drive organizational objectives. Seeking opportunities to excel in finance and administration roles by applying expertise and background for continued growth and development.

Overview

2
2
Certification
8
8
years of professional experience

Work History

Customer Service Representative (Permanent Staff)

ST. VINCENT CO-OPERATIVE BANK LIMITED
Kingstown, St. Vincent
10.2024 - Current
  • Facilitate daily financial transactions involving deposits, withdrawals, loan payments, and account transfers while complying with banking regulations.
  • Handled account openings and closures, maintaining thorough records for auditing purposes. Facilitated ATM card replacements, addressing customer needs promptly. Secured issuance and resetting of PINs to protect sensitive information.
  • Ensure precise maintenance of customer records and transaction logs to adhere to audit standards.
  • Assist customers with financial product knowledge and services to improve literacy and retention.
  • Balance cash drawers, address discrepancies, and uphold fiscal integrity
  • Record service requests, monitor resolutions, and provide outstanding frontline support
  • Apply comprehensive understanding of financial protocols in dynamic banking setting

Assistant Director of Electives

YOUR GRENADINES INC.
St. Vincent (Remote)
01.2024 - 05.2024
  • Functioned as main contact for Caribbean electives abroad students
  • Oversaw recruitment, enrollment, and travel logistics
  • Created official documents encompassing letters, invoices, and logs.
  • Coordinated payments and organized records through Excel and Google Drive

Administrative Assistant & Elective Coordinator

YOUR GRENADINES INC.
Villa, Saint Vincent & The Grenadines
02.2023 - 05.2024
  • Reformatted and managed internal documents and reports
  • Prepared invoices, maintained filing systems, and updated policies
  • Managed communications, supply orders, and staff records
  • Liaised with management and supported executive functions

HR Administrative Assistant

SANDY LANE YACHT CLUB & RESIDENCES
Canouan
07.2022 - 12.2022
  • Streamlined recruitment onboarding and absence tracking
  • Administered payroll processing, ensuring accuracy and timeliness of payments. Facilitated work permit applications to adhere to legal requirements. Supervised uniform distribution, enhancing company image and employee presentation.
  • Managed HR records and conducted exit interviews.
  • Engaged in health and safety discussions, events, and disciplinary matters

Culinary Coordinator

MANDARIN ORIENTAL CANOUAN
Canouan
08.2021 - 07.2022
  • Managed administrative tasks and menu printing
  • Supervised culinary communication channels and OneDrive records
  • Coordinated training, payroll, work orders, and promotions
  • Managed inventory systems to ensure availability of supplies and resources.
  • Coordinated event logistics to enhance guest experience and operational efficiency.
  • Implemented process improvements that increased departmental productivity.

Quality Assurance Coach

CLEAR HARBOR
Kingstown
06.2021 - 08.2021
  • Conducted call monitoring to maintain high-quality service levels. Evaluated customer complaints for root cause analysis and resolution strategies. Provided coaching to agents based on call analysis and feedback results.
  • Monitored process improvements, identifying key areas for enhancement. Facilitated training programs to develop team capabilities. Analyzed data to evaluate impact of strategies and support future initiatives.
  • Directed quality assurance efforts to improve product reliability and enhance customer satisfaction.

Customer Service Agent

CLEAR HARBOR
Kingstown, Saint Vincent & The Grenadines
11.2020 - 06.2021
  • Maintained customer satisfaction with efficient service and multitasking
  • Trained new agents on best practices, improving team performance and service quality.
  • Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
  • Developed streamlined processes for handling complaints, reducing resolution time significantly.

Junior Bank Teller

BANK OF SAINT VINCENT & THE GRENADINES
Kingstown, Saint Vincent & The Grenadines
07.2018 - 07.2019
  • Processed customer transactions accurately and efficiently, ensuring high levels of satisfaction.
  • Managed cash drawer, maintaining balance and adhering to security protocols.
  • Implemented process improvements that enhanced transaction efficiency and reduced waiting times.
  • Assisted customers in account inquiries, providing detailed information on products and services.

Education

Bachelor of Arts - Business Management (Human Resource Management)

ARDEN UNIVESITY
COVENTRY, UK
10-2028

Associate of Science - Management of Business, Accounting, Micro-Economics, Communication Studies

St. Vincent And The Grenadines Community College
Villa, St. Vincent
06-2018

High School Diploma -

St. Vincent Girls' High School
Kingstown, Saint Vincent And The Grenadines
06-2016

Skills

  • Banking & Finance: Cash Management & Reconciliation, KYC / CDD Onboarding, Fraud Mitigation, AML/CFT/PF Regulatory Frameworks, Key Risk Indicators (KRIs) tracking
  • HR & Administration: HR Policies & Procedures, Recruitment & Onboarding Support, Leave Tracking & Payroll Notes, Document Preparation, Multi-hazard Business Continuity Plans
  • Software Tools: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, Cloud Data Systems (OneDrive, Google Drive), Risk Management Architectures
  • Core Competencies: Active Listening, Strategic Problem-Solving, High-Stakes Escalation, Confidentiality & Compliance Culture, Adaptability under Pressure

Certification

  • Certificate of Completion: Enterprise Risk Management (ERM) Training Workshop | 06/2026Issued by: Caribbean Risk Management Academy (CRMA)Focus: ERM Foundations, Governance, and Strategic Alignment; aligning operational banking practices with ECCB guidelines, risk appetite frameworks, and organizational resilience.
  • Certificate of Completion: Annual AML / CFT / PF Training | 2026Issued by: St. Vincent Co-operative Bank Limited (SVCB)Focus: Recognizing transaction and behavioral red flags, Customer Due Diligence (CDD/KYC) protocols, safeguarding data integrity, and regulatory escalation frameworks.

Languages

English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Elementary (A2)

Timeline

Customer Service Representative (Permanent Staff)

ST. VINCENT CO-OPERATIVE BANK LIMITED
10.2024 - Current

Assistant Director of Electives

YOUR GRENADINES INC.
01.2024 - 05.2024

Administrative Assistant & Elective Coordinator

YOUR GRENADINES INC.
02.2023 - 05.2024

HR Administrative Assistant

SANDY LANE YACHT CLUB & RESIDENCES
07.2022 - 12.2022

Culinary Coordinator

MANDARIN ORIENTAL CANOUAN
08.2021 - 07.2022

Quality Assurance Coach

CLEAR HARBOR
06.2021 - 08.2021

Customer Service Agent

CLEAR HARBOR
11.2020 - 06.2021

Junior Bank Teller

BANK OF SAINT VINCENT & THE GRENADINES
07.2018 - 07.2019

Bachelor of Arts - Business Management (Human Resource Management)

ARDEN UNIVESITY

Associate of Science - Management of Business, Accounting, Micro-Economics, Communication Studies

St. Vincent And The Grenadines Community College

High School Diploma -

St. Vincent Girls' High School

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