Shakevia Carter
Woodland,GA
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Unit Clerk/Secretary
Wellstar Health System/ Roosevelt Rehab
Warm Springs, GA
10.2023 - Current
- A unit clerk is a healthcare professional who is responsible for many of the administrative duties in a healthcare setting
- Unit clerks are also known as health unit clerks or health unit coordinators
- They work to manage patient records, getting paperwork ready for their colleagues to access
- Assist with getting rooms and items together for patients
- Set up follow up appointments for incoming and outgoing patients
- Testing all electronic devices for the rooms
- Scanning in all paperwork.
Patient Registration Representative (PRN)
Warm Springs Medical Center
Warm Springs, GA
06.2023 - 11.2023
- Assist patients with registration and explaining forms to patients, handling payment for medical services, and verifying insurance
- Schedule appointments, collect and maintain sensitive health information, and help patients with billing or insurance questions
- Use the correct tool to make sure insurance is active
- Collect ID and insurance card
- Ask patient to verify correct/ given information on account.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Ecommerce Personal Shopper
Walmart
Thomaston, GA
08.2022 - 01.2023
- Check out customers, follow the 3 step rule- clean, fast, friendly; assist customers with check cashing, returning items, sending and receiving money, also assist with online orders that's ready for pick up today filling customers orders so they will be ready for pick up at the designated time
- I'm known for delivering friendly service and personalized attention to all customers
- Contribute to achieving branch sales goals by recommending products and services that meet customer needs
- Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and other assets.
Customer Service Representative
Anthem, Inc. (remote)
New York, NY
09.2021 - 09.2022
- Assisting customers with this accounts
- Correcting information that needed it
- Go over policies with customers
- Making sure customers receive the proper services they need
- Customer service representatives, customer service advisors, or customer service associates interact with customers to handle complaints, process orders, and provide information about an organization's products and services
- Customer service representatives answer questions or requests from customers or the public.
Cashier/Customer Service/personal shopper
Walmart Supercenter
Columbus, GA
09.2018 - 04.2021
- Check out customers, follow the 3 step rule- clean, fast, friendly; assist customers with check cashing, returning items, sending and receiving money, also assist with online orders that's ready for pick up today filling customers orders so they will be ready for pick up at the designated time
- I'm known for delivering friendly service and personalized attention to all customers
- Contribute to achieving branch sales goals by recommending products and services that meet customer needs
- Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and other assets.
Cashier/Customer Service
Walmart
Columbus, GA
08.2016 - 07.2017
- Answered the phone and directed everyone to the correct extension
- Greeted and assisted customers with their purchases
- Prepared cash registers with needed supplies.
Teacher's Aide
Enrichment Services Program, Inc.
Talbotton, GA
08.2013 - 05.2015
- Assist the teacher with the students
- Helped around other classrooms when needed
- Getting the classroom ready for lessons, listening to children read, reading to them or telling them stories, helping children who need extra support to complete tasks, helping teachers to plan learning activities and complete records, supporting teachers in managing class behaviour, supervising group activities, looking after children who are upset or have had accidents, clearing away materials and equipment after lessons, helping with outings and sports events, taking part in training, carrying out administrative tasks.
Customer Service Representative/Cashier
Wal-Mart
Columbus, GA
10.2010 - 10.2011
- Answered the phone and directed everyone to the correct extension
- Greeted and assisted customers with their purchases
- Prepared cash registers with needed supplies.
Front Desk Receptionist
Dr. Brown
Talbotton, GA
01.2010 - 06.2011
- Greet and welcome guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
Education
BBA - Business Administration
Strayer University
Washington, DC04-2029
Associate's degree - Medical Billing and Coding
Ultimate Medical Academy-Tampa
United States07.2024
High School Diploma -
Central High School
Talbotton, GA01.2007
Skills
- Customer service
- Assembly
- Manufacturing
- Warehouse experience
- Quality Inspection
- Packaging
- Order Picking
- Host/Hostess
- Materials Handling
- Quality Assurance
- Microsoft Word
- Typing
- Medical Coding
- Medical Billing
- Shipping & Receiving
- Order Picker
- Data entry
- English
- Customer support
- E-Commerce
- Banking
- Communication skills
- Leadership
- Ability to work under pressure
- Time management
- Proficient in all Microsoft apps
- Computer networking
- Conflict resolution
- Patience
- Medical Terminology
- Pricing
- Administrative Experience
- Machining
- Medical Records
- Quality Control
- Patient registration representative
- Updating Medical Records
- Appointment Scheduling
- Cleaning and Organizing
- Multitasking and Prioritization
- Time Management
- Clear Communication
- Microsoft Office
- Flexibility and Adaptability
- Electronic Charting
- Willingness to Learn
- Conflict Resolution
- Good Telephone Etiquette
- Data Confidentiality
- Goal Minded
- Physician Order Review
- Customer Service
- Attention to Detail
- Training and Teaching
- Records Scanning
- Faxing orders
- Reception Management
- Medical forms
- Unit administrative support
- Arranging discharges
- Supply Requisition
- Replenishing inventory
- Correspondence Writing
- Patient Scheduling
- Transfer Coordination
- Multi-line phone system
- Chart updating
- Documentation skills
- Medical terminology proficiency
- HIPAA Compliance
- Document Management
- Strong Organization
- Supply Restocking
- Medical Records Maintenance
Certification
- Driver's License
- Medical Billing Certification
- Non-CDL Class C
Workauthorization
Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 07/01/22, Identifying and resolving common customer issues
- Attention to detail, Proficient, 02/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 08/01/22, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, 11/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Cleaner fit, Proficient, 07/01/23, Measures the traits that are important for successful cleaners
- Work motivation, Proficient, 02/01/23, Level of motivation and discipline applied toward work
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer service
Quote
Diversification is protection against ignorance. It makes little sense if you know what you are doing.”
Warren Buffett
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Native language
English
Proficient (C2)
C2
Timeline
Unit Clerk/Secretary
Wellstar Health System/ Roosevelt Rehab
10.2023 - Current
Patient Registration Representative (PRN)
Warm Springs Medical Center
06.2023 - 11.2023
Ecommerce Personal Shopper
Walmart
08.2022 - 01.2023
Customer Service Representative
Anthem, Inc. (remote)
09.2021 - 09.2022
Cashier/Customer Service/personal shopper
Walmart Supercenter
09.2018 - 04.2021
Cashier/Customer Service
Walmart
08.2016 - 07.2017
Teacher's Aide
Enrichment Services Program, Inc.
08.2013 - 05.2015
Customer Service Representative/Cashier
Wal-Mart
10.2010 - 10.2011
Front Desk Receptionist
Dr. Brown
01.2010 - 06.2011
BBA - Business Administration
Strayer University
Associate's degree - Medical Billing and Coding
Ultimate Medical Academy-Tampa
High School Diploma -
Central High School
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