Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHANEECE DELPESCHE

Kingstown

Summary

Optical Assistant professional with strong background in patient care, labortary and administrative support. Proven ability to enhance practice efficiency and improve patient satisfaction through exceptional customer service and technical skills. Reliable team player who adapts smoothly to changing demands and consistently delivers high-quality results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Optical Assistant

OSV Group
01.2017 - Current
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
  • Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
  • Collaborated with the optical team to meet monthly sales targets, driving business growth.

Senior Optical Laboratory Technician/Department Supervisor

OSV Group Inc.
01.2017 - Current
  • Trained new laboratory technicians.
  • Use manual and automatic equipment to form, shape and modify materials as necessary to create customized lenses and optical devices.
  • Collaborate with laboratory personnel and Ophthalmologists/Optometrists to develop new procedures for improving fit, effectiveness and comfort of eyeglasses, contact lenses and other optical devices.
  • Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Inspect finished products to identify areas in need of improvement and eliminate any imperfections.
  • Repair damaged glasses to return them to their original design.

Optical Laboratory Technician

Imperial Optical
03.2015 - 12.2016
  • Participated in on-the-job training to become proficient with the handling of all laboratory equipment.
  • Measured and examined finished lenses to determine compliance with work order requirements.
  • Repaired and fixed defective issues by polishing, shaping or remaking materials as needed.
  • Inspected completed products for functionality and appearance, and completed shipping and documentation tasks according to standardized procedures.
  • Collected and studied detailed work orders and prescriptions, such as contact lenses and eyeglasses so as to determine whether to use manual or automatic equipment in the manufacturing process.

Sales and Marketing Representative

Optipharm Eye Centre
07.2014 - 02.2015
  • Built local sales and marketing plan for each targeted district within defined territory.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Participated in skills development initiatives to promote team competence and success.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
  • Monitored company budgets by comparing campaign results to financial forecasts.

Education

Associate Degree - Entrepreneurship And Small Business Management

SVG Community College
Calliaqua, St. Vincent
08.2013

Caribbean Secondary Education Certificate - undefined

St. Joseph Convent
Kingstown, St. Vincent
08.2011

Skills

  • Laboratory equipment handling Very Good
  • Understanding of laboratory techniques Very Good
  • Laboratory safety Excellent
  • Supervisory expertise Excellent
  • Optical orders Excellent
  • Transaction processing
  • Optical dispensing
  • Prescription interpretation
  • Optical sales
  • Insurance processing
  • Payment collection
  • Attention to detail

Certification

  • 2022-01 - 2022-04 Certificate : Optician Works Laramy-K Optical Laboratory - Iowa, USA (Online)
  • 2015-08 - 2015-12 Certificate : Basic Accounting (Level 1) QuickBooks
  • 2015-07 - 2015-12 Certificate : Supervisory Management UWI

Timeline

Optical Assistant

OSV Group
01.2017 - Current

Senior Optical Laboratory Technician/Department Supervisor

OSV Group Inc.
01.2017 - Current

Optical Laboratory Technician

Imperial Optical
03.2015 - 12.2016

Sales and Marketing Representative

Optipharm Eye Centre
07.2014 - 02.2015

Caribbean Secondary Education Certificate - undefined

St. Joseph Convent

Associate Degree - Entrepreneurship And Small Business Management

SVG Community College

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SHANEECE DELPESCHE