Shanice Pompey
Customer Service Agent
Kingstown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Waitress
Palki Resturant
06.2024 - 08.2024
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cashier /Sales Merchandiser
Coreas City Store
02.2024 - 05.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Agent
Clear Harbor
06.2022 - 08.2023
- Responded to customer calls and emails to answer questions about products and services.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
High School Diploma -
Dr.JP Eustace Memorial Secondary School
Lower Edinboro 06.2022 - 06.2022
Skills
Outstanding Communication Skills
Documentation and Reporting
Emotional Intelligence
Attentiveness
Efficiency
Refrences
Denika Cox - ( 529-7919)
Sheriffa Hazel - ( 455-8401)
Jellisa Warren - (497-3700 )
Timeline
Waitress
Palki Resturant
06.2024 - 08.2024
Cashier /Sales Merchandiser
Coreas City Store
02.2024 - 05.2024
Customer Service Agent
Clear Harbor
06.2022 - 08.2023
High School Diploma -
Dr.JP Eustace Memorial Secondary School
06.2022 - 06.2022
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