Shanice pompey
Kingstown
what comes easy won't last long, and what lasts long won't come easy
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Agent
Clear Harbor
kingstown
08.2022 - 08.2023
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Clerk
Debbie Stores
kingstown
12.2021 - 12.2021
- Maintained customer satisfaction with quick and professional handling of product returns.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Kept front check out area clean and organized for efficient service.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Education
High School Diploma -
09.2018 - 06.2022
- Awarded - most outstanding student for information technology ( microsoft word, excel etc )
Skills
Outstanding communication skills
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent - Clear Harbor
08.2022 - 08.2023
Sales Clerk - Debbie Stores
12.2021 - 12.2021
Emmanuel Kingstown High School - High School Diploma,
09.2018 - 06.2022
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