Shardell cozier
Bequia, SVG
Summary
Resourceful and experienced worker offering expertise in customer service and staff management, excel in establishing efficient work procedures, achieving significant improvements in customers satisfaction and operational efficiency. Detail oriented team player and quick learner, skilled in providing team members with the leadership, support, guidance and motivation to succeed while focusing to ensure compliance with polices, procedures, regulation and quality standaerd
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Supervisor
The Liming Bequia
11.2019 - Current
- Oversee daily operation addressing any issue that would disrupt guest service.
- Resolved customer complaints efficiently while maintaining strick confidentiality standards.
- Ensure consistent quality of food and services.
- supervised food preparation and plating to enhance visual appeal.
- Trained staff, boosting employee morals to job satisfactions.
- Supervised daily cash handling procedures, ensuring accurate account records and minimizing discrepancies.
- schedule staff shift efficiently considering individuals availability ensuring adequate staffing during busy period.
Receptionist /Administrative Assistant
The Liming Bequia
01.2020 - Current
- Greeted incoming visitors and customers professionally, providing friendly and knowledgeable assistance.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Established administrative work procedures to track staff's daily tasks.
- Maintained confidentiality of sensitive information
- promptly respond to inquiries and concerns, accommodating unusual requests.
- Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
- Responded to inquiries from callers seeking information.
Restaurant Supervisor
Bequia Plantation Hotel
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Trained and mentored staff to meet and exceed high standards.
- Coordinate with kitchen and front of house personal to consistently drive a smooth operation
Education
Bequia Community High School
2009
Skills
- Customer Service
- Problem Resolution
- Staff Training
- Cash Handling
- Opening and closing procedures
- Supplies Purchasing
- Timesheet Organization
- Staff Management
- Point of Sale (POS) system operation
Certification
- Introduction to purchasing and cost control- [SVG Tourism Authority]
- Tourism Education, Food Safety for Restaurant, Professional Restaurant Server and Customer Service- [ SVG Tourism Authorities]
- NVQ Housekeeping
Timeline
Receptionist /Administrative Assistant
The Liming Bequia
01.2020 - Current
Bar and Restaurant Supervisor
The Liming Bequia
11.2019 - Current
Restaurant Supervisor
Bequia Plantation Hotel
Bequia Community High School
Similar Profiles
Sam RutherfordSam Rutherford
Operator at Liming ExcavationOperator at Liming Excavation
EMMA PLATEROEMMA PLATERO
English Teacher (Full Time) at Liming Vocational UniversityEnglish Teacher (Full Time) at Liming Vocational University
Xudan LeXudan Le
Design Engineer at Zhejiang Liming Intelligent Manufacturing Co., LtdDesign Engineer at Zhejiang Liming Intelligent Manufacturing Co., Ltd
Bailey KingBailey King
Bar Manager, Restaurant Supervisor at Tomakin Sports & Social ClubBar Manager, Restaurant Supervisor at Tomakin Sports & Social Club
Boe BrownridgeBoe Brownridge
Bar and restaurant supervisor at The Goat RestaurantBar and restaurant supervisor at The Goat Restaurant