Shenell Cunningham

Efficiently process group eligibilities, terminations, salary changes, and benefits for our Group Health Insurance Portfolio. Process all changes to clients' policies within the Policy Services Department, ensuring accurate and timely database maintenance to reflect current client information. Provide exceptional customer support by handling inquiries via phone and email, while maintaining compliance standards, and resolving concerns and complaints with professionalism and efficiency. Applied comprehensive knowledge and familiarity with anti-money laundering regulations. Performs key administrative tasks, including filing, scanning, and organizing documents for seamless record management. Recording customers' claims with attention to detail. Assisted in promoting the digital insurance plan and platform by engaging potential and existing clients, and providing product information to increase awareness and sales.

Provided great customer service by assisting customers in selecting and purchasing products, ensuring a positive shopping experience. Accurately managed cash handling and transaction processing to maintain financial accuracy. Monitored inventory levels, performed quality checks, and contributed to operational efficiency. Contributed to a 5% increase in sales over the period of time.