Summary
Overview
Work History
Education
Skills
Timeline
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Simon Simmons

Kingstown,Kingstown

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

4
4
years of professional experience

Work History

I.T Operations Specialist

Connect Com. I.T Consultants.
St Vincent And The Grenadines , Kingstown
01.2024 - Current
  • Created documentation related to operational procedures such as SOPs.
  • Assisted in the management of inventory levels to optimize supply chain operations.
  • Implemented new processes to streamline daily tasks, resulting in increased efficiency.
  • Efficiently Troubleshooted and assist with user related networking issues, resulting in less down time.
  • Assisted in Sourcing and creating of I.T policies and licensing to ensure legal compliances of companies.
  • Creating and managing of I.T network infrastructures.
  • Installations of IP cameras and CCTV coverages, as well as sourcing and setup of video surveillance systems.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Monitored and analyzed performance metrics to identify areas for improvement.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Reduced process lags and trained team members on best practices and protocols.
  • Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
  • Participated in strategic planning sessions to contribute to long-term operational goals.
  • Resolved operational issues promptly to minimize impact on business activities.
  • Assisted in the development and launch of new products or services from an operational perspective.
  • Coordinated resources and personnel to complete projects on time and within budget constraints.
  • Analyzed key performance indicators to identify effective strategies.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Supported project management activities from planning through execution.
  • Evaluated potential risks associated with proposed changes or modifications before implementation.
  • Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Assessed company operations for compliance with safety standards.
  • Negotiated contracts with vendors and suppliers to reduce operational costs.
  • Implemented strategies to take advantage of new opportunities.
  • Organized client meetings to provide project updates.
  • Utilized software and tools to automate and improve operational processes.
  • Implemented risk management strategies to minimize potential operational disruptions.
  • Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
  • Worked closely with human resources to support employee management and organizational planning.
  • Identified areas of improvement in current operations systems and implemented changes accordingly.
  • Enhanced customer satisfaction by improving operational efficiency and response times.
  • Coordinated with various departments to streamline operations and enhance workflow.
  • Conducted quality assurance checks to maintain high standards of service.
  • Managed budgets and forecasted operational expenses to control costs.

I.T Technician

St Vincent and the Grenadines Port of Authority.
Kingstown
12.2020 - 01.2025
  • Assisted with the deployment of new applications and updates to existing applications.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Set up user profiles on local machines according to established standards.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Oversaw daily performance of computer systems.
  • Collected, analyzed and reported on data for use in operational planning.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Deployed operating systems.
  • Maintained positive working relationship with fellow staff and management.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Provided technical support to users via telephone or remote access.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Maintained inventory records of IT equipment and supplies.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Coordinated with vendors for repair services when needed.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Resolved hardware issues including replacing parts as necessary.
  • Performed system backups and restores as required.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Participated in team meetings to discuss project status updates.
  • Provided training sessions for end users on how to use various software programs.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.

Education

Graduate Certificate - NSC First Aid, CPR & AED Course.

NSC Learning
St. Vincent And The Grenadines
09-2023

Certificate - Conflict Resolution For Organization

Caribbean Marinetime University
Caribbean
08-2023

Certificate - CompTIA Network+

CompTIA Technologies
United States
10-2022

Certificate - CompTia A+

CompTIA Technologies
United States
07-2021

Graduate Certificate - Electronic Maintenance And Repairs

St Vincent And The Grenadines Community College TehnicalDivison
Arnos Vale
06-2011

High School Diploma -

West St George Secondary School
Belair, St. Vincent And The Grenadines
06-2009

Certificate - CompTIA Security+

CompTIA Technologies
United States

Skills

  • Operational procedures
  • Inventory management
  • Network troubleshooting
  • Process improvement
  • IT policy compliance
  • Performance analysis
  • Customer service
  • Vendor negotiation
  • Employee training
  • Team collaboration
  • Risk assessment
  • Document management
  • Professionalism
  • Scheduling expertise
  • Teamwork and collaboration
  • Self motivation
  • Conflict resolution
  • Troubleshoot service issues
  • Problem-solving aptitude
  • Multitasking Abilities
  • Interpersonal communication
  • Operational efficiency
  • Excellent communication
  • Organizational skills
  • Time management abilities
  • System development
  • Process documentation
  • Planning and coordination
  • Cross-functional team leadership
  • Strategic planning
  • Analytical thinking
  • Lean management
  • Multitasking
  • Human relations
  • Performance management
  • Interpersonal skills
  • Teamwork
  • Disaster recovery planning
  • Reliability
  • Vendor management
  • Report exceptions
  • Experience in leadership
  • Operational risk management
  • Set up devices
  • Change management
  • Personnel assessment

Timeline

I.T Operations Specialist

Connect Com. I.T Consultants.
01.2024 - Current

I.T Technician

St Vincent and the Grenadines Port of Authority.
12.2020 - 01.2025

Graduate Certificate - NSC First Aid, CPR & AED Course.

NSC Learning

Certificate - Conflict Resolution For Organization

Caribbean Marinetime University

Certificate - CompTIA Network+

CompTIA Technologies

Certificate - CompTia A+

CompTIA Technologies

Graduate Certificate - Electronic Maintenance And Repairs

St Vincent And The Grenadines Community College TehnicalDivison

High School Diploma -

West St George Secondary School

Certificate - CompTIA Security+

CompTIA Technologies

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Simon Simmons